Privacy Policy

Last updated: 5 November 2025

This Privacy Policy describes how At Home With Rose (“we”, “us”, “our”) collects, uses and protects your personal information when you visit athomewithrose.co.nz, make a purchase, or otherwise interact with our Services. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or our Services.

We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect personal information that you provide directly when you:

place an order
create an account
subscribe to marketing emails
contact us for customer support

This may include:

name, email, phone number, postal address
billing and shipping details
payment confirmation details (processed securely by our payment provider – we do not store full card details)
account login details
items viewed, cart activity, wishlists
messages or information sent to us through the Site

We also collect information automatically through cookies and analytics tools, including:

IP address, browser type, device information
pages visited, time spent on the Site, referring links
actions taken on the Site (such as adding items to cart)

2. Cookies

We use cookies to:

operate and secure the Site
track analytics and performance
remember your preferences
help us improve the customer experience

You may disable cookies in your browser settings, but some features of the Site may not function correctly. For information on Shopify cookies, see:
https://www.shopify.com/legal/cookies

3. How We Use Your Information

We may use your personal information to:

process and dispatch orders
enable returns and exchanges
manage your account
send order confirmations and delivery updates
provide customer service
send marketing emails if you have opted in
improve our Site and business operations
detect or prevent fraud or misuse of the Site
comply with legal obligations

You may unsubscribe from marketing emails at any time using the link in our emails.

4. How We Share Information

We may share your information with:

Shopify, who hosts our online store
courier and fulfilment partners to deliver your order
secure payment processors
service providers who help operate our business (IT, analytics, email services)

These organisations may store or process information on our behalf. We only work with reputable partners who follow required privacy standards.

We do not sell your information to third parties.

5. International Storage

Some of our service providers (including Shopify) store information in other countries. Where personal information is transferred or stored overseas, we take reasonable steps to ensure the information is protected to a standard comparable to the Privacy Act 2020.

6. Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse or disclosure.
However, no method of transmission over the internet is completely secure. If you believe your personal information has been compromised, please contact us immediately.

7. Access, Correction & Your Rights

Under the Privacy Act 2020, you have the right to:

request access to personal information we hold about you
request correction of any incorrect information

You can do this by contacting us using the details below. We may need to verify your identity before releasing information.

8. Data Retention

We retain personal information only as long as needed for:

order and account management
legal or accounting requirements
resolving disputes
business record-keeping

9. Children

Our Site and Services are not intended for children. We do not knowingly collect personal information from anyone under 16.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date shown at the top.

11. Contact

If you have questions about this Privacy Policy, wish to access or correct your information, or wish to make a privacy complaint, please contact:

At Home With Rose
Email: rose@athomewithrose.co.nz
Address: 1/70a Guyton Street, Whanganui 4500, New Zealand

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner: www.privacy.org.nz