Shipping

Last updated: 5 November 2025

We ship orders throughout New Zealand. All orders are processed and dispatched from our Whanganui store.

By placing an order with At Home With Rose, you agree to the terms outlined below.

Shipping Rates

North Island: $8.00
South Island: $12.00
Rural delivery: +$6.00

Free shipping applies on all New Zealand orders over $99 (after discounts, before shipping).

We do not currently ship internationally.

Order Processing

Orders placed on weekdays are usually dispatched within 1–2 business days.
Orders placed on weekends or public holidays are sent the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. If you don’t see it, please check your junk folder.

Delivery Timeframes

Standard delivery estimates once dispatched:

North Island: 1–2 working days
South Island: 2–4 working days
Rural: may take a little longer

Delivery targets are guidelines provided by courier partners and may vary due to weather, road conditions, high volume periods, or courier delays. Unfortunately, we cannot guarantee exact delivery dates.

Tracking

All parcels are sent with Track & Trace through GoSweetSpot courier partners.
Tracking details will be included in your dispatch email.

Delivery Issues

Please ensure your delivery address is complete and accurate. We are not responsible for:

parcels sent to incorrect addresses entered at checkout
stolen or uncollected parcels after delivery is confirmed

If there is an issue with your delivery, please contact us and we’ll do our best to assist.

Returns & Exchanges

If you wish to return or exchange an item, please refer to our Returns Policy.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Contact

For questions about shipping or your order, please contact:

At Home With Rose
Email: rose@athomewithrose.co.nz
Address: 70a Guyton Street, Whanganui 4500, New Zealand